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In a descriptive study to determine the degree of satisfaction with hospital services at a hospital in the Mayaguez area, three hypothesis were formulated: (1) differences exist in clients satisfaction and the way they are care for by hospital personnel, (2) in a general way, hospital facilities influence clients satisfaction, and (3) the higher the communication, the higher the degree of clients satisfaction. A convenient sample of 51 participants was selected. The instrument for data collection used was the Key Quality Characteristic Assessment for Hospitals (KQCAH) which identifies eight factors: (1) respect and care, (2) effectiveness and continuity, (3) convenience, (4) information, (5) efficiency, (6) food, (7) first impression and (8) personnel diversity. Results showed that a significant relationship exists among satisfaction and the way hospital personnel care for clients and the hospital facilities available. The variables communications and clients satisfaction showed not a significant relationship. The study concluded that in regard to client satisfaction only four of the eight factors: (1) convenience, (2) first impression, (3) respect and (4) effectiveness and continuity were of most interest.
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