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Resumen del Libro:
MEDIATION OF CONFLICTS IN EDUCATIONAL INSTITUTIONS – Manual for the formation of Mediators – This book consists of six designed work modules so that people interested in acting as mediators in conflicts find in them a group of practical proposals that are of use to exercise this task. The modules include: a positive conception of conflict, the use of dialogue and the development of open attitudes, understanding and empathy, the improvement of interpersonal relationships, the development of self-regulation and self control abilities, the practice of democratic participation, and the protagonism of the different parties in the conflict.
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